CANCELLATION AND REFUND POLICY

Last Updated: September 3, 2026

This Cancellation and Refund Policy sets forth the general terms applicable to orders, projects, and services contracted with Los Compadres Trailers (“Los Compadres Trailers,” “we,” “us,” or “the Company”).

Due to the nature of our products and services, many trailers are reserved, purchased, configured, equipped, or customized specifically according to each customer’s needs. For this reason, our cancellation terms differ from those applicable to ordinary retail products.

1. DOWN PAYMENT

Los Compadres Trailers may require an initial payment (“Down Payment”) to accept an order, reserve or purchase a unit, purchase materials, equipment, or components, or begin work related to a project.

Once the Down Payment has been received and the order has been accepted, the Down Payment will be non-refundable if the customer decides to cancel, abandon, or discontinue the purchase or project, to the extent permitted by applicable law.

The customer acknowledges that Los Compadres Trailers may immediately begin incurring costs and commitments related to the unit, materials, equipment, components, labor, design, administration, and project preparation.

2. CANCELLATION REQUESTED BY THE CUSTOMER

Cancellation requests must be submitted in writing.

A cancellation request does not automatically entitle the customer to a refund.

When the customer cancels after the order has been accepted and the Down Payment has been received, the Down Payment will not be refunded, to the extent permitted by applicable law.

Work, materials, equipment, components, additional services, or other amounts that have been expressly authorized and exceed the Down Payment may result in additional obligations in accordance with the specific transaction documentation and applicable law.

3. CUSTOM TRAILERS AND PROJECTS

Trailers modified, configured, equipped, manufactured, or prepared according to the customer’s specific requirements may include materials, dimensions, equipment, finishes, layouts, systems, graphics, lettering, or other features specifically selected for that project.

Once the acquisition, configuration, customization, or preparation of such items has begun, cancellation by the customer does not automatically entitle the customer to a refund of amounts corresponding to commitments and work already authorized, subject to applicable law and the transaction documents.

4. CHANGE OF MIND OR CUSTOMER CIRCUMSTANCES

A change of mind, change in business concept, subsequent inability to operate the business, change of location, financial difficulties, or other personal or business circumstances of the customer do not, by themselves, create a right to recover a Down Payment that has become non-refundable under this policy.

This does not limit any rights that cannot be waived under applicable law.

5. MODIFICATIONS TO AN ORDER

If the customer wishes to modify an order instead of canceling it, the customer must contact Los Compadres Trailers.

Changes are subject to feasibility, availability, and approval.

Modifications may result in:

• Changes in price.

• Additional material or equipment costs.

• Additional labor.

• Changes to dimensions or configuration.

• Extension of the estimated completion time.

• A new quote or change order.

Los Compadres Trailers may require payment of the applicable amount before beginning any modification.

6. FINANCING

When a transaction involves third-party financing, approval will be subject exclusively to the criteria and terms of the applicable financing provider.

Los Compadres Trailers does not guarantee financing approval.

When an order is expressly conditioned upon obtaining financing, the treatment of the Down Payment and any other amounts paid will be governed by the specific transaction documents and any terms agreed to in writing before such payment is received.

A customer’s decision not to proceed with financing that was previously available or accepted does not, by itself, create a right to a refund unless otherwise expressly agreed in writing or required by applicable law.

7. DELAYS

Completion and delivery dates are estimates unless a guaranteed date is expressly established in writing.

Reasonable delays caused by the availability of units, materials, equipment, or components; suppliers; transportation; inspections; weather conditions; customer-requested changes; delays in payments or approvals; or other circumstances reasonably beyond the control of Los Compadres Trailers do not automatically constitute cancellation of the order or, by themselves, create a right to a refund of the Down Payment.

8. CANCELLATION BY LOS COMPADRES TRAILERS

In exceptional circumstances, Los Compadres Trailers may determine that it is unable to continue with an order or project.

If Los Compadres Trailers permanently cancels an order on its own initiative and without any default by the customer, the Company will evaluate the amounts paid and issue any refund that may be due based on work performed, previously authorized commitments, transaction documentation, and applicable law.

If the cancellation or termination results from customer default, failure to make payment, false information, prolonged failure to cooperate, or another cause attributable to the customer, the applicable provisions regarding the Down Payment, costs, and outstanding amounts may apply.

9. RETURNS AFTER DELIVERY

Due to the nature of trailers, particularly configured or customized units, delivery of a unit does not create a general right of return due to a change of mind.

Any defect, warranty-covered issue, or discrepancy from the agreed-upon specifications will be addressed in accordance with the applicable warranty, sales documents, and rights provided under applicable law.

10. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a dispute or chargeback related to a transaction, we ask that the customer contact Los Compadres Trailers to attempt to resolve any legitimate issue related to the transaction.

Filing a chargeback does not, by itself, modify the existing contractual obligations between the parties.

Los Compadres Trailers may provide the payment processor, financial institution, or other applicable entity with documentation related to the transaction, including quotes, orders, invoices, payment records, communications, approvals, photographs, work records, and other relevant documents, in accordance with applicable law.

11. EXCEPTIONS

Any exception to this policy must be in writing and authorized by Los Compadres Trailers.

Nothing in this Policy is intended to eliminate any consumer rights that cannot legally be waived.

12. RELATIONSHIP TO OTHER DOCUMENTS

This Policy forms part of the general terms and conditions of Los Compadres Trailers.

Each transaction may also be subject to a quote, purchase order, invoice, sales agreement, customization agreement, warranty, or other documents.

When a document specifically accepted for a transaction establishes different terms, the specific terms of that document will control to the extent permitted by applicable law.

13. CONTACT

To request a cancellation or submit a question regarding this policy:

Los Compadres Trailers

Florida, United States

Email: info@loscompadrestrailers.com